Total Quality Management / Edition 1 available in Paperback
Focusing on the urgency of making American business competitive in a global economic environment, this overview of TQM for organizations of all types and sizes focuses on the principles and processes as well as the tools and techniques for continuous improvement. The book describes patterns of change in the social, economic and political structure of the United States and describes how individuals and organizations applying TQM principles become more productive and effective.
Table of Contents
Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.