Service Offerings and Agreements: A guide for ITIL® exam candidates

Service Offerings and Agreements: A guide for ITIL® exam candidates

by Richard Griffiths


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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.

Product Details

ISBN-13: 9781780171920
Publisher: BCS Learning & Development Limited
Publication date: 04/24/2014
Edition description: revised
Pages: 235
Product dimensions: 6.75(w) x 9.62(h) x (d)

About the Author

Richard has worked as practitioner, trainer and consultant in all aspects of ITIL for a number of large and small organisations worldwide. He has been a question compiler and examiner at all levels for 14 years and uses the knowledge gained through training many courses to tailor his writing to the audience of potential candidates. Richard specialises in helping organisations adopt and adapt ITIL, enabling them to standardise processes and become more business-aligned

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