HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business

HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business

by Libby SARTAIN, Martha Finney


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Human resources professionals are entrusted, perhaps more than any other corporate designates, with the well-being of their organization's population. They bridge the gaps between the individual and the collective, the person and the purpose. The most successful and effective HR professionals see their careers as a calling, and their work, though driven by corporate goals, is graced by a sense of purpose, a profound generosity, and a love for what they do and the constituencies they serve.

HR from the Heart is a book for HR practitioners who love their jobs -- or want to. Libby Sartain, one of the country's top human resources executives, reveals how HR professionals create a synergy between business objectives and the needs and wants of employees. This inspiring book is equal parts motivational message and how-to, confessional and career guide. Filled with stories from Sartain's considerable experience, HR from the Heart offers a first-hand perspective on forging relationships, selling HR to the company, taking diversity beyond "by the book," keeping policy in perspective, and more -- all while making the right career moves, staying engaged, and forwarding the strategic goals of the company.

Product Details

ISBN-13: 9780814437278
Publisher: AMACOM
Publication date: 04/28/2003
Pages: 256
Sales rank: 764,971
Product dimensions: 6.00(w) x 8.90(h) x 0.70(d)
Age Range: 17 Years

About the Author

Libby Sartain (Woodside, CA) is senior vice president of human resources at Yahoo! and was previously vice president of people at Southwest Airlines, consistently ranked among the best places to work in America. Martha I. Finney (Los Gatos, CA) is a veteran HR journalist, consultant, and author whose books include In the Face of Uncertainty (0-8144-7161-7).

Table of Contents

"Foreword by Susan R. Meisinger, President, Sciety for Human Resource Management

1. What’s Love Got to Do With It?

2. The Sacred Trust That is HR

3.Six Essential Ingredients of Every Great HR Career

4. Sure It Looks Great, But Does It Fit?

5. Not Everyone Will President of Your Fan Club

6. Great Relationships Are More About What You Give Than About What You Get.

7. Pull Up a Chair (How to Know You’re Really Ready for a Seat at the Table)

8.. And Have a Seat (What to Do Once You Finally Get There!)

9. From the Heart Doesn’t Mean From the Bleeding Heart

10. Know Your Stuff and Know That You Know Your Stuff (And Don’t Let Anyone Tell You Otherwise)

11. Just Because They’re The Experts Doesn’t Make Them More Right Than You

12. Question Authority

13. Start Your Own Hole-In-the-Wall Gang

14. The Dais of Our Lives

15. Can This Marriage Be Saved?

16. How to Know When It’s Time to Leave

17. How to Get a Job That Is Far Better that the One You Wanted

18. Is That New Job You’re Considering in an HR-Friendly Company?

19. Welcome Abroad! (And Watch Your Step!)

20. It’s About People, Not Widgets!

21. The Nuts and Bolts of the Talent Machine

22. HR Does Not Create Culture

23. Internal Branding: The Enchanting Power of the People Promise

24. The Power of People to Make Your HR Branding Work

25. Who Is Really HR’s Customer?

26. How to Make Your Company a Great Customer Service Company

27. Eight Ways to Sell the Value of Your Department

28. The Truth Behind Those Best Employers Lists: This Ain’t No Beauty Contest!

29. Congratulations!You May Have Already Won!

30. Show Them The Money

31. Using Benefits to Build Relationships

32. Rewards, Recognition, Fun: The Triple Crown of Employee Engagement

33. Managing Expectations

34. Soothing the Savage Skeptic

35. The Most Important HR Policy: Throw Out the Policy Manual

36. Diversity Should Be From the Heart, Not Just By the Book

37. Use Your People Expertise to Create Successful Mergers and Acquistions

38. In the Unlikely Event of an Emergency

39. Judgement Day Made Simple and Painless

40. Parting Company

41. The Time to Plan for Layoffs Is Before You Do the Hiring

42.. And Then Someone Said, "No Good Deed Goes Unpunished"

43. You Are the Keeper of the HR Ethics

44. Conclusion: How Do We Get There From Here?"

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