ISBN-10:
0873896408
ISBN-13:
9780873896405
Pub. Date:
09/30/2004
Publisher:
ASQ Quality Press
Homeland Security Assessment Manual: A Comprehensive Organizational Assessment Based on Baldrige Criteria

Homeland Security Assessment Manual: A Comprehensive Organizational Assessment Based on Baldrige Criteria

by Donald C. Fisher

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Overview

Since the terrorist attacks of September 11, 2001, America has made great strides in improving homeland security. Yet, our nation’s critical infrastructure, facilities and organizations are at risk—and vulnerable. How do organizations gauge their strengths and opportunities for improvement in integrating security into their business model? Fisher’s comprehensive and hands-on manual, based on the Malcolm Baldrige National Quality Award Criteria, helps organizations measure their overall alignment and integration of key processes with homeland security issues. These are issues that both public and private organizations must address in order to ensure a safe work environment for their employees, suppliers, partners, and customers.

The CD-ROM that comes with the book includes self-assessment scoring documents and questions to ask that provide valuable insights when analyzing your organization. Homeland Security Plan and Budget forms are included which allow assessment results to be transformed into a strategic plan with costs identified for each objective, strategy, and action item.

Product Details

ISBN-13: 9780873896405
Publisher: ASQ Quality Press
Publication date: 09/30/2004
Edition description: Book w/CD
Pages: 238
Product dimensions: 8.36(w) x 10.78(h) x 0.64(d)

Table of Contents

Forewordxi
Prefacexiii
Introduction1
Homeland Security Resources1
National Strategy for Homeland Security2
Baldrige Criteria for Performance Excellence2
Baldrige Core Values and Concepts3
The Baldrige Award3
The Baldrige Criteria4
Homeland Security Advisory System (HSAS)4
Chapter 1How to Use the Baldrige Criteria and HSAS to Assess Your Organization5
Process Evaluation Dimension (Baldrige Categories 1-6)5
Results Evaluation Dimension (Baldrige Category 7)6
"Importance" as a Scoring Consideration6
Baldrige Scoring Guidelines8
Scoring Profiles Based on Risk of Attack Levels10
Presidential Directives for Homeland Security10
Homeland Security Advisory System (HSAS) Risk of Attack Levels10
Assessment Scores Based on Risk of Attack Levels11
Homeland Security Scoring Profiles12
Chapter 2How to Use the Manual19
How to Use the Homeland Security Manual19
How to Begin and Prepare for an Assessment19
Assessing the Organization20
Organizational Overview23
Eight Steps for Successful Assessment Implementation and Manual Use28
Chapter 3Category 1: Leadership33
1.1Organizational Leadership34
1.2Social Responsibility42
Chapter 4Category 2: Strategic Planning49
2.1Strategy Development50
2.2Strategy Deployment55
Chapter 5Category 3: Customer and Market Focus63
3.1Customer and Market Knowledge64
3.2Customer Relationships and Satisfaction68
Chapter 6Category 4: Measurement, Analysis, and Knowledge Management79
4.1Measurement and Analysis of Organizational Performance80
4.2Information and Knowledge Management86
Chapter 7Category 5: Human Resource Focus93
5.1Work Systems94
5.2Employee Learning and Motivation102
5.3Employee Well-Being and Satisfaction110
Chapter 8Category 6: Process Management119
6.1Value Creation Processes120
6.2Support Processes127
Chapter 9Category 7: Business Results135
7.1Customer-Focused Results136
7.2Product and Service Results139
7.3Financial and Market Results141
7.4Human Resource Results144
7.5Organizational Effectiveness Results148
7.6Governance and Social Responsibility Results152
Summary of Assessment Items for Homeland Security158
Chapter 10Transforming Assessment Findings into Actionable Strategies for a Homeland Security Plan161
Appendix AQuick and Easy Supplier/Customer Assessment for Homeland Security (Based on Baldrige Criteria)171
Appendix BHomeland Security Benchmarking Process191
Appendix CCouncil on Competitiveness197
Appendix DInterviewing Hints and Tips199
Appendix EHomeland Security Documentation List201
Glossary203
Reference List for Added Reading211
Notes213
About the Author215
Index217

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